General

Select“Login/Signup” at the top of the screen. You will need to enter your first name,last name, email address, and create a password to sign up.

Submit your order using our new web platform. Simply search by department or keyword, and select your desired items. Check out using our secure shopping cart. Easy as that!

Payment

All online orders currently only accept payment with Visa or Mastercard credit cards. 

Shipping and Pickup

We deliver nationwide using Canada Post. Some locations are subject to extra charges, including postal codes considered Air Stage Offices and Remote Locations.

Local pickup is available by shopping at store closest to you - please visit www.ambrosia.ca

We require 3-5 business days to process your order, and pick and pack it. If a longer time period is needed, we will contact you. Once it is out for shipment, you will be able to track it with Canada Post.

Delivery is free for orders over $150, exclusive of taxes. We offer flat-rate shipping anywhere in Canada for $12.99. Exclusions include postal codes considered Air Stage Offices or remote locations.

If you are not available to receive your delivery, Canada Post will bring it to the nearest post office or secure location. For security purposes, your package will not be left at your door.

Product

We always aim for make sure our customers love our products, so if you encounter any issues contact us and we'll take care of it!

You can order several units of the same item but please know that we will limit quantities of certain items at our discretion in order to ensure that other customers have the opportunity to purchase them. 

You can include any notes with your order on the cart step under "Order Notes".

Please email thornhillorders@ambrosia.ca, or call 905-881-7811 x5

Unfortunately we are unable to modify orders once they have been submitted. Please be sure to double-check your shopping cart before submitting your order.

Returns & Exchanges

We are unable to accept returns or exchanges at this time. If you believe the product to be defective in any way, please contact us for next steps.

Customer support

Thornhill:  +1 (905) 881-7811

Please press "5" for online order inquiries

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